The E-Passess administration system offers many different user access levels. Each particular user can have certain functions made available to them, depending on their area of responsibility and level of involvement in public & crew management.

The main users access levels are as follows:

Event Management (or Administrator)
Ticket Agent(s) / In-House Ticket Sales Manager
Crew Managers
Ticket Auditing (e.g. Police, Licensing Authroity)
Gate/Box Office User (for verifying public and crew members)

We shall look at the Administrator's access, which allows access to all the features and functions that other users can only partly access (see picture left)

Overview - E-Passes is designed with clarity and simplicity for end-user in mind, including the administrators. The home page of your control panel displays the most common functions within the system and are split into different sections.

The System section allows you to make changes to your admin account and update personal details used by E-Passes for technical support and general communications. It also displays general information about the E-Passes system and number of users you have created within the system.

The Ticket Administration section is the nerve centre of pre-event preparation and data entry.
You can add E-Passes users, dictating their roles and options to customise who does what. There can be as many sub-categories of crew managers (e.g. markets, music, infra-structure etc.) who each have their own allocation of crew tickets to issue out to staff.

You can add ticket types for your event, so that both agents and crew managers can be allocated e-tickets or reference/barcode numbers that they can then issue to public and crew members.

The Ticket Agents sub-section allows you to add and edit ticket agents, their details and log-in information and also allocate your tickets to them. You can specify how many tickets each manager or agent gets, so they can never exceed the limits you choose. These ticket agent accounts then allow them to add purchases or allocations to the E-Passes system.

Ticket Purchases - speaks for itself! Here you see a more detailed overview of all public ticket sales and crew allocations that have been entered into the E-Passes system. You can filter the information to view (for example) an individual agents entries into the system or a particular crew managers additions.

Customer/crew details are displayed with each entered record, where you can make/add notes if they have specific needs or don't fit into the 'norm' and require 'special' treatment. You can view their ticket/ref. number and contact details.